Your health and safety is our priority. We want to assure you that we are taking many precautions at our clinic to ensure your safety. We kindly ask that you adhere to the following guidelines.
We are no longer asking you to fill out screening criteria prior to your appointment but we do ask that you re-schedule your appointment if you are experiencing any cold or flu symptoms or if you have been in close contact with someone who is sick with Covid-19 or any other contagious illness.
Cleaning + Disinfecting
Rest assured that our team will be cleaning and disinfecting surfaces and common areas regularly and our treatment room equipment is disinfected between each client.
Although it is not mandatory, we recommend that you wear a mask or cloth face covering during your time at the clinic. If you do not have one, we can provide one for you if you wish. All staff members will be wearing masks.
In order to limit the number of people at our clinic at one time, please arrive no more than five minutes before your appointment time. If you arrive early, there is a bench in the main lobby and 5th floor lobby if you would like to wait there until your appointment time.
Hand Washing/ Sanitizing
We ask that you use hand sanitizer when you enter our clinic. Washrooms are down the hall if you would like to wash your hands. Our staff will do the same before and after each client.
At this time, there is no COVID protocol for elevator use. If possible, feel free to use the stairs opposite the elevators.
Please contact us anytime at 604 428-8760. We look forward to speaking with you and helping in any way we can.
Paul and Heather, Luminous Owners